Fewer interruptions.
Clearer job requests.
Know what a caller needs before you stop working. We can scope an intake flow that collects the essentials, checks your job rules and sends the right requests to a person.
This is a service we’re exploring. FRM has no live voice receptionist or verified call-screening results to show yet. A pilot starts with agreed scope, fee and a way to reach a person.
Start with your rules.
You define service area, job types, scheduling limits and how to handle exceptions. Roman clarifies what a good inquiry looks like. Shane maps the call flow, tools and handoffs.
Bring you the details.
Example: an offered repair in your service area. Collect location, job description and callback details, then route a summary. Fit does not mean a confirmed booking or quote.
Let a person decide.
Example: an unclear job or a caller who asks for a person. Flag the uncertainty and transfer or create an owned callback. A guess should not cost you a good job.
Explain the boundary.
Example: a service you do not offer, outside an explicit rule. Explain that limit politely and offer the agreed human review path. No silent rejection.
Choose the simplest useful setup.
A better callback.
A clear voicemail prompt, a short request form and a person assigned to respond. A useful first step when interruptions are manageable.
Needs: your current phone setup, inquiry fields and a callback owner.
A simple phone menu.
Route existing customers, new requests and after-hours calls to the right destination. Explicit options can be enough when the rules are straightforward.
Needs: a routing-capable phone provider, destinations and a fallback.
A voice-assistant pilot.
A clearly identified automated assistant asks agreed questions, applies explicit rules and prepares a summary. Start on an agreed test route before handling live customer calls.
Possible tools: ElevenLabs with Twilio, or another voice-agent and phone provider. Provider choice and ongoing usage costs belong in the scope.
Keep the next step under control.
- Use an approved voice with permission. Identify automation; do not pretend the caller is speaking to you.
- Agree what may be collected, stored or recorded before a live pilot. Request only information needed for the job.
- Define the transfer, callback owner and fallback when the assistant or phone provider fails.
- Keep quotes, job acceptance, unusual requests and uncertain matches with an authorized person.
- Confirm the handoff happened. Promising a callback is not the same as assigning one.
Prove it helps before expanding.
Test clear fits, mismatches, uncertain requests, interruptions, caller corrections and provider failures. In a live pilot, compare interruptions, human handling time, completed handoffs and good inquiries incorrectly filtered. Record usage costs and caller feedback too.
Will it reject every job we do not want?
Only explicit, approved boundaries can guide an automated response. Unclear cases and requests for a person need a human path. We agree those rules and test them before a pilot.
Do we need a cloned voice or a new phone number?
No. A standard licensed assistant voice or simple phone routing may be enough. We review your existing number and provider before recommending a change.
How much does it cost?
We agree the review or pilot scope and fee first. The scope includes provider charges, expected call volume, maintenance, ownership and the stop condition. No public package price has been set.